Frequently Asked Questions
[/vc_column_text][vc_empty_space height=”50px”][vc_row_inner thb_row_padding=”true” css=”.vc_custom_1503601049713{margin-bottom: 35px !important;border-bottom-width: 1px !important;border-bottom-color: #ececec !important;border-bottom-style: solid !important;}”][vc_column_inner width=”1/4″ css=”.vc_custom_1613233976961{padding-right: 30px !important;}”][vc_column_text]Shipping
[/vc_column_text][vc_empty_space height=”30px”][/vc_column_inner][vc_column_inner width=”3/4″][vc_toggle title=”Where and how do you deliver products?” style=”arrow” color=”black”]| EU Countries | GLS, DPD or PPL |
| Ireland | Fedex |
| United Kingdom | Fedex |
| Switzerland | Swiss Post |
| USA | USPS |
| Canada | Canada Post |
| India | India Post |
| Japan | Japan Post |
| Russia | Почта России |
Orders are shipped from our warehouse in Europe.[/vc_toggle][vc_empty_space height=”20px”][vc_toggle title=”What are the Shipping Rates?” style=”arrow” color=”black”]
| EU Countries | EUR 10 |
| Ireland | EUR 25 |
| United Kingdom | EUR 25 |
| Switzerland | EUR 35 |
| USA | EUR 45 |
| Canada | EUR 45 |
| India | EUR 35 |
| Japan | EUR 55 |
| Russia | EUR 35 |
Orders placed on weekends and holidays will be shipped the next business day.
Delivery Services will deliver your order within these days:
- EU countries: 3-7 business days
- UK & Ireland: 7-12 business days
- Rest of the world: 10-30 business days
We can not guarantee you the exact delivery time. Also note that it is not possible to combine shipping on two separate orders.[/vc_toggle][vc_empty_space height=”20px”][vc_toggle title=”Do you ship to PO Box adresses?” style=”arrow” color=”black”]No, we do not deliver to PO Box, Army APO or FPO addresses.[/vc_toggle][/vc_column_inner][/vc_row_inner][vc_row_inner thb_row_padding=”true” css=”.vc_custom_1503601596981{margin-bottom: 35px !important;border-bottom-width: 1px !important;border-bottom-color: #ececec !important;border-bottom-style: solid !important;}”][vc_column_inner width=”1/4″ css=”.vc_custom_1613233986896{padding-right: 30px !important;}”][vc_column_text]
Returns
[/vc_column_text][vc_empty_space height=”30px”][/vc_column_inner][vc_column_inner width=”3/4″][vc_toggle title=”How to return or exchange orders?” style=”arrow” color=”black”]Costumers pay for returns or exchanges of non faulty products. We only accept unworn, new products with its original package. Please, contact us before you send us the package.– Fill out the Returns Form that comes with your order and enclose it with your return. (It’s very important to enclose the form. We will not be able to process the return if the form was not enclosed.)
– Pack sneakers so that they are protected. Use double-box so you do not damage the shoe box. Do not write or put any tape or shipping labels on the shoe box. Try to pack it the way you received your order from us.
We will contact you via e-mail as soon as we process your return.